We strive to meet all of our clients expectations.

Groupon vouchers are for specific Man-Hours, you may use those man-hours for preselected services if the hours purchased do not cover the entire home.

Speak to a customer experience representative. Choose from the services offered that you would like based on man hours purchased.

Prior to the first service clients are required to do either a virtual tour over zoom or send photos or video of the home or focus areas.

(The photos must be an accurate representation of the homes condition upon arrival)

First-time customers must be present during the initial cleaning for a walkthrough before and after the service. If not present, they will not be eligible for our Love Your Clean Guarantee.

If you wish to have your entire home cleaned, we offer three types of initial cleans based on our professional experience.

  • Initial Deep Cleaning Recommended if you have not had your home professionally cleaned within the past 4-8 weeks. 
  • Build up Cleaning Recommended if you have not had your home professionally cleaned within the past 2-6months.
  • Move In & Move  Out Cleans Require more time please let us know on call if this is the service you require.

General rule of thumb: Initial Deep Clean

1,000 square foot home service time estimate is 6 to 7 man-hours to perform the initial deep clean.

2,000 square foot home service time estimate is 8 to 9 man-hours to perform the initial deep clean.

3,000 square foot home service time estimate is 9 to 10 man-hours to perform the initial deep clean.

4,000 square foot home service time estimate is 11 to 12 man-hours to perform the initial deep clean.

This doesn’t include extras such as the oven, fridge, dishes, organizing, decluttering or laundry.

Ask about our results based Full House Service. this has the added benefit of our Fair Go Policy

If the man-hours you purchased do not cover the estimated time for the type of cleaning recommended, for an initial Deep Clean or Build Up you may upgrade to full house service or purchase additional hours to cover the estimated time. 

If you do not have enough hours to cover a full house service, we will only guarantee specific areas will be completed ONLY IF completed early we ask you to prioritize other the areas until time runs out.

Washing dishes, decluttering, organizing, spot cleaning doors and or walls are all specialty services we provide but are not included in our initial clean/deep clean . These Additional Cleaning Services require additional man hours.

Expectations

We strive to meet all our clients expectations with clear communication and transparency.

  • If you have not had a Zoom meeting with our Bussiness Development Director we require photos and or video sent of the areas you would like serviced. Schedule your meeting here

 

  • We require a credit or debit card on file before service.

 

  • We require all clients to have a card on file. If you do not add any hours, a $50 hold will be placed on the card 48 hours prior to your service and will only be charged if you cancel 48 hours or less prior to your appointment. Please see our Payment and Cancelation Policy

 

  • Every service is based on Man Hours not total hours.

 

 

 

  • Same day and next day services must be booked over the phone.

 

  • You may book your service directly with us online here BOOK NOW! Your service must fall outside 72 hours (availability is limited in some areas)

 

  • We do not have any contracts.

 

  • We have the right to decline the job if we arrive and it is clear the job can not be completed in the time allotted due to excessive clutter, hoarding, toxic, and/or unsafe conditions.
  • Hours may not be able to be added on during service as the specialists are typically on a schedule.

If you have any questions or concerns please feel free to contact us.

  • Text, Email, Call or Schedule a time to speak with a Team Member to book your service.

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