Frequently Asked Questions

General Questions

Yes, we also offer light post-construction cleaning.

Yes, but all our recurring clients get up to a 35% discount.

Yes, you have the option to keep your schedule or change it to the next available day. We do charge a premium on holidays.

Yes, we charge a premium holiday fee.  You also have the option to be rescheduled for the next day that does not fall on a holiday.

Office Hours: Mon-Fri 8 AM-5 PM, Sat & Sun 10AM-2PM

Cleaning Daily 8 AM-5  PM (based on availability)

Not all please request a certified specialist if this is a requirement.

Yes, it’s $50 extra per load if the service is not booked by the hour.

Yes, $25 per full sink if the service is not booked by the hour. This service includes washing and storing.

We may load the dish washer but we do not unload it.

From experience, we have found that operating without any distractions allows us to perform our jobs most efficiently. We ask that all pets are in separate areas of the home during your service.

From experience, we have found that operating without any distractions allows us to perform our jobs most efficiently. We ask that all children are in separate areas of the home during your service.

We are a referral agency. We do not carry insurance, If you prefer an insured specialist, please communicate this on your initial call.

Yes, inside windows ONLY  Window services must be booked by the hour for first service and a waiver may be required as most insurance for residential cleaning companies do not cover this service.

We clean houses and offices. Depending on the size of the job we may subcontract out to a trusted vetted vendor who cleans commercial spaces.

Yes we have a licensed vetted subcontractor/vendor who details vehicles on our behalf.

Yes, please call our office to inquire.

Yes, see our referral program link at bottom of the page.

Tipping is appreciated, but certainly not mandatory.

We only clean houses and small offices, but we can subcontract out to a trusted vendor who services pools and hot tubs.

In this case, we would assign another Specialist. You have the option of waiting for your regular cleaning specialist to feel better.

Yes, whatever you feel most comfortable with. At request, we provide a lockbox for our recurring clients.

We recommend all of our clients install a smart lock. If given a key we are trained to keep it in a safe place at home. We do provide a lockbox for our recurring clients at request.

Provided that we have access either is fine. First time service is the only time we require someone to be present for the initial walk through unless a virtual estimate has been completed.

We typically work in teams of 1 or 2- Depending on the size of your home, we will assign 1-4 Cleaning Specialists.

We have a thorough vetting process that entails background checks.

 Text is best then email all are fine with us. We do have a admin team available during business hours to accept emergency calls.

Our specialists are trained to immediately take photos and contact the office. We will then take immediate action to make restitution and replace the item.

We come back on scheduled times and dates. You can make changes to your recurring service or one time service when you are logged into your account. Change is based on availability.

Yes, most of our clients are recurring clients. If a schedule change occurs you will always be notified via text and email.

Yes, if we are going to be more than 2 minutes late our housekeepers are trained to reach out to the client. We give our clients an arrival window of 15 mins to an hour. For later appointments the window may be 2 hours.

Yes, unless an extra is purchased.

For our weekly recurring clients we do a deep cleaning of one area a week. This is our (Perfect Rotation)

Yes at clients request. As of July, 2023  our Independent Contractors carry other products. Let us know what you prefer and will come prepared.

No, our mission is to clean your home as thoroughly and as efficiently as possible. We operate on a schedule and respect your time.

We only accept debit and credit cards & E-checks

Sorry, no cash.

Yes, we have a Love Your Clean Guarantee if you are not satisfied, let us know and we will fix it immediately or within 24 hours.

(Outside Areas We Have Limited Availability)

This program pays realtors a commission when referring us new business.

Yes, you can!  contact us or log into your account to add any extras.

Trust & Safety

We have meticulously vetted all of our specialists to ensure nothing but the best quality of work while following through with all your wants and needs. We guarantee consistent quality cleaning services. We employ a reliable, trustworthy teams that are motivated by company incentives and rewards. If desired the same dedicated team will clean your home on each visit.

If anything happens, feel free to give us a call, or email us and we will do everything we can to fix it!

We use Launch27 for our credit card service. Dependable and easy! You can rest easy knowing it’s safe!

Yes, they do. With the vetting process, we do a background check.

If we do not meet your expectations in any way, we will come back and re-clean the spots we missed at no cost! The request must be made within 24 hours.  Click HERE for details.

Schedule Changes or Cancellations: Please notify us as soon as possible of any changes or cancellations. We always try to accommodate your schedule. If you are a repeat customer, you can log in and make changes manually. Cancellations within 48 hours may result in a cancellation fee. Click HERE for details.

Yes, first time only for initial walk through, after it is up to you. You may give me a key to be safely stored or you may let us into the home.

If we are unable to get into your home on your cleaning day, you may be assessed a lockout fee. Most of our clients either provide us with a key or place one in a lockbox. Lockout fee is $50.

If you have a security system, please make necessary arrangements to give us access to your home on your scheduled day. Some clients set up a guest or temporary code for us.

Although it’s not a requirement, I’d suggest that pets are kept away from the cleaning areas so that we can clean better.

If you have any special valuables, heirlooms, or irreplaceable items, please put them away or instruct us not to touch them. If this is a concern we always recommend that you are referred to a licensed independent contractor so you are covered by insurance.

We provide all green cleaning products. If you have special house cleaning products you want us to use, please be sure to let us know. We may or may not be able to accommodate your request. Our team is professionally trained on particular products. We may ask you to sign a waiver if you use an unfamiliar product.

No, we offer light packing, some pet services, house sitting, home care management, vacation rental services, personal shopping. These services are charged by the hour.