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PAYMENT & CANCELATION POLICY
If you wish to book your appointment within 48 hours or less a credit card MUST be on file or the service must be paid in full prior to service.
This requirement must be met in order for us to schedule our teams, once availability is confirmed your service will be scheduled.
A hold will be placed for the full cost of the cleaning on your credit card at 12 pm 2 days before your appointment.
If you are using a debit card the full cost of your cleaning will be charged or placed on hold at 12 pm 2 days prior to your appointment depending on your financial institution’s policy.
If you have a card on file it will be charged the day after your appointment at 1:00 am
Any undisclosed extra services may be subject to an additional charge. We will always contact you prior to an extra service charge.
No additional charges will be made without the clients’ authorization.
If we are unable to place a hold on your card 48 hours prior to your service, we cannot guarantee your appointment. If we do not have a card on file 24 hours before your scheduled time your appointment will automatically be canceled.
NOTE: A $50 cancellation fee will be charged if we are invited to pest infestation clean, hazardous cleans, crime scene clean up, and hoarding or post-hoarding cleans.
In an effort to provide our clientele with the best services we have trained all cleaning specialists to report any requests to work privately. We wish to accommodate every client’s needs, and doing so requires reliable and committed staff. Any clients that attempt to obtain private services from a cleaning specialist will have all future bookings canceled.
Cancellations & Last Minute Reschedule
CANCELLATIONS
CANCEL WITHIN
24 hours, $50 Fee
RESCHEDULE WITHIN
24 hours, $50 Fee
A $50 lockout fee will be charged if a team has to wait 15 mins or longer to access the home. After 45 mins the appointment will be canceled and the card on file will be charged 100% of service.
Please note: There is no guarantee that changes may be made to your service within 12 hours of your scheduled appointment. Please contact us directly if you wish to make changes or add to your service.
When we have unforeseen circumstances on our end and we are unable to make the appointment due to challenges and have to reschedule on our end, we always offer a 10% discount on the next service. We understand our client’s time is valuable.
If in the event a customer is scheduled for a complimentary clean and cancels service within 24 hours, they will not be eligible for the complementary clean until paying a $50 cancellation fee.
How to Pay MaidToPerfectionCleans.com
We accept all major credit and debit cards. Credit/Debit & Electronic checks for recurring clients.
We accept Paypal or Zelle if paid in full prior to service.
Sorry, we do not accept cash or checks.
We respect our clients’ time.
Thank you for respecting us.