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PAYMENT & CANCELATION POLICY
Payment & Credit Card Authorization Policy
• A valid credit or debit card is required to book any service.
• A $50 pre-authorization hold will be placed on the provided card 72 hours before the scheduled service. This hold verifies the card’s validity and ensures sufficient funds are available.
• Important for Debit Card Users: Some banks may process the $50 hold as an actual charge rather than a temporary hold. If this occurs, the charge will be adjusted or refunded after the service, depending on your bank’s policies.
• No additional charges will be made without the client’s authorization.
• If we are unable to place a hold on your card 72 hours prior to your service, we cannot guarantee your appointment. If we do not have a card on file 48 hours before your scheduled time, your appointment will automatically be canceled.
• Payments are processed at 1 AM the day after service completion.
• The timeframe for hold release depends on the cardholder’s bank policies.
Cancellation, Skip, & No-Show Policy
• Clients are allowed two cancellations or skips per rolling 12-month period without penalty if made outside of 24 hours before the appointment.
• After the first two cancellations/skips, a $10 skip/cancellation fee will apply unless a 72-hour notice is given, in which case no fee will be charged.
• Cancellations or skips made within 24 hours of the scheduled appointment will incur a $20 fee.
• Cancellations or skips made after receiving the “On the Way” text will result in a $50 fee, charged from the pre-authorization hold.
• The “On the Way” text is typically sent 10-25 minutes before arrival.
• No-Show or Lockout Fee: If the cleaning team arrives and is unable to access the home due to the client not being present, a $50 fee will be charged.
• Special Circumstances: A $50 cancellation fee will be charged if we are invited to clean a pest infestation, hazardous site, crime scene, hoarding, or post-hoarding environment.
Emergency Exceptions
• In cases of verified emergencies (such as medical incidents or natural disasters), cancellation and skip fees may be waived at our discretion.
Client Conduct Policy
• In an effort to provide our clientele with the best services, we have trained all cleaning specialists to report any requests to work privately.
• We strive to accommodate every client’s needs, and doing so requires reliable and committed staff. Any clients that attempt to obtain private services from a cleaning specialist will have all future bookings canceled.
Late Payment & Insufficient Funds
• Payments are processed at 1 AM the following day. If a payment fails due to insufficient funds or a declined transaction, the client must provide a valid payment method before the next service.
• Any unpaid balances must be resolved before rebooking services.
If in the event a customer is scheduled for a complimentary clean and cancels service within 24 hours, they will not be eligible for the complementary clean until paying a $50 cancellation fee.
How to Pay MaidToPerfectionCleans.com
We accept all major credit and debit cards. Credit/Debit & Electronic checks for recurring clients.
We accept Paypal or Zelle if paid in full prior to service.
Sorry, we do not accept cash or checks.
We respect our clients’ time.
Thank you for respecting us.